I’m a wonderful person. Let’s just get that out in the open, shall we? Seriously. I’m really nice. I love children (the polite, clean ones who don’t bother me). I cook for my elderly grandfather (often for free). I’m kind to animals (Note to dead squirrel in my driveway — Sorry).
And my books are really nice, too. I write romantic comedy. Ro-Co. Rom-Com. Whatever you call it, my books are really nice. They’re funny and adorable, and the heroines are goofy but not idiotic, and the heroes are delicious and the dogs are wicked cute. But still, I don’t expect everyone to love my books. It would be okay if someone liked them tremendously or enjoyed them in a life-changing way.
But hate? Such a strong word! Who could hate my books?
Well, about a year ago, I got an e-mail from a person who did hate one of my books, so much that she felt compelled to share her hatred with me. Ignore for a second that she
obviously, er…unusual (she mentioned goats, a stolen car, and some sister-wives). It didn’t matter. Being the hypersensitive middle child that I am, I…well…felt rather bad. “What? No! No! Impossible!” Gutteral, choking sobs ensued. Frantic call to husband. Emails and phone calls to sister-in-law and three closest…make that ten closest…friends. Am hated by reader. Emergency ego bolstering required.
My people came to the rescue. “She’s an idiot. Relax. Obvious mental illness. Sympathy, not vengeance, Kristan. We all love you. Please let us off the phone now.”
But what to do with that hate mail? What should I say? I had to say something, of course. This shot across the bow could not go unanswered!
My first few drafts followed Dr. Kubler-Ross’s five stages of grief.
1. Denial
I can’t believe you didn’t like my book! This book is great! Do you know how hard I worked on this thing? You can’t hate it. I won’t let you. You don’t hate it. You’re lying, and it’s not funny! You can’t hate my book!
2. Anger
Hey, Crazy Pants. You’re an idiot, because only an idiot would hate this book. Idiot! Crazy! Pants! And guess what? I just Googled you. And apparently, you haven’t written a book! So there! So now who’s a jerk? Huh?
3. Sarcasm (okay, that one’s not on the Kubler-Ross list, but it was on mine)
Dear Reader… Thanks so much for your lovely note! Unfortunately, due the huge volume of fan mail I receive, I can’t respond personally to everyone who writes to me, but I’m thrilled you liked the book! I’ll be sure your name gets on my mailing list!
4. Bargaining
You know, maybe I could see that you didn’t like every single thing in the book, but you have to admit that the scene in the drugstore was funny. Right? You liked that scene, didn’t you? No? What about the dog? Seriously, you liked the dog, right? Just say you liked the dog, and I’ll let the “hated it” comment go.
5. Depression
Why do I bother? Endless hours of my life, wasted on a book that someone hates. My writing…sucks. People…cruel. World…so bleak.
6. Acceptance
Hey. You don’t have to love me. Not everyone will love me. (Pause.) You sure you didn’t like the dog?
In the end, I stared at my computer screen, trying to figure out how to respond to my hate letter. Bit a nail. Ate some Hershey Nuggets with Almonds. Petted my dog. Finally, I ended up with something along the lines of this.
Dear Ms. X,
Thank you for taking the time to write. I’m sorry you didn’t care for the book, but I do appreciate hearing your thoughts. All the best, Kristan Higgins.
No crazy pants were mentioned.
There’s a lot to be said for taking the high road.
So let me ask you…did you ever feel wrongfully attacked? Maybe a coworker threw you under the bus, or your mother-in-law happened to mention you weren’t good enough for her precious boy. And did you take the high road, or did you let ’er rip? How’d you feel afterward?
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